Last updated: 2 June 2026
Operated by
MiaBella (sole trader)
3 Tatton Street, Harlow, CM17
bookings@endoliftessex.co.uk · 07956 955 221
By booking, paying a deposit, or attending an appointment with us you confirm you have read, understood and accepted these terms.
1.1 A non-refundable deposit of £50 is required to secure any consultation or treatment appointment. The remaining balance is payable on the day of treatment.
1.2 For treatment-day appointments we may, at our discretion, ask either for a higher deposit or for your card details to be held on file with authorisation to charge the no-show fee set out in clause 2.4 if applicable. The arrangement will be confirmed at the time of booking and you will be asked to expressly agree to it.
1.3 Deposits are credited against the total cost of treatment if the appointment proceeds.
1.4 We accept payment by debit/credit card and bank transfer. Finance options where offered are between you and the finance provider; we have no involvement in any related credit decision.
We want to be transparent about this section up front. Our treatments require dedicated practitioner time, prescription-only anaesthetic, sterile cannulas and other consumables that are prepared specifically for your appointment.
2.1 More than 48 hours’ notice: you may cancel or reschedule at no charge. Your £50 deposit will be transferred to a new appointment or refunded.
2.2 48 hours’ notice or less: your £50 deposit is forfeit and a new deposit is required to rebook.
2.3 Same-day cancellation: in addition to forfeiting your deposit, you agree to pay a no-show fee of £250 in total (i.e. up to £200 in addition to the £50 deposit already paid).
2.4 No-show on the day: if you do not attend a confirmed treatment appointment without notifying us in advance, the £250 no-show fee in clause 2.3 applies in full. You authorise us to charge this amount to the card you have on file. Pre-paid amounts are non-refundable in this circumstance.
2.5 Late arrival of more than 15 minutes: we may be unable to complete your treatment safely in the remaining time. We reserve the right to (a) shorten your treatment, or (b) reschedule and treat the missed time as a same-day cancellation under clause 2.3.
2.6 Rescheduling on our side: if we need to cancel or move your appointment (for example because of practitioner illness), we will offer the next available alternative slot at no charge, or a full refund of any deposit or pre-payment.
2.7 Cooling-off: the Consumer Contracts Regulations 2013 give you a 14-day cancellation right for services booked online. By booking an appointment that falls within 14 days of booking, or by paying a deposit and asking us to begin preparation, you expressly agree to waive that right; clauses 2.1–2.4 then apply.
3.1 Endolift and the other procedures we offer are medical aesthetic treatments. Booking does not guarantee treatment. At your consultation we will assess your suitability based on your medical history, current medication, skin condition and expectations.
3.2 If, in our clinical judgement, you are not a suitable candidate, we will not proceed. In that situation any treatment pre-payment will be refunded (less the consultation fee), but the consultation deposit is non-refundable because the consultation itself has been provided.
3.3 You agree to provide accurate, complete medical information at consultation and to inform us of any changes (medication, pregnancy, illness, new conditions) before treatment. We are not liable for adverse outcomes caused by undisclosed or inaccurate information.
3.4 You will sign a separate written treatment consent form on the day. The consent form takes precedence over these terms for clinical matters.
4.1 Treatment results vary from person to person and depend on skin condition, age, lifestyle, aftercare and individual healing response.
4.2 Photographs and testimonials on our website show real client results but are not a guarantee of the outcome you will achieve.
4.3 We do not offer refunds on completed treatments where the issue is variation in individual response. We will, however, review any concerns about technique or aftercare and may offer a complimentary review appointment at our discretion.
5.1 You will be given verbal and written aftercare instructions following treatment. Following these instructions is your responsibility.
5.2 We are not liable for outcomes caused by failure to follow aftercare guidance (for example, sun exposure, makeup application before the recommended time, contact sports, swimming, or skipping recommended follow-up).
5.3 If you have any concerns post-treatment, contact us on 07956 955 221 or bookings@endoliftessex.co.uk. Out-of-hours emergencies should go to NHS 111 or A&E as appropriate.
6.1 Deposits are non-refundable except as set out in clauses 2.1 and 2.6.
6.2 We do not refund completed treatments. Where you believe a treatment has not met a reasonable standard, please raise this through our complaints procedure (clause 7).
6.3 Pre-paid course packages: unused sessions are refundable on a pro-rata basis less an administration fee of £25, provided no sessions have been completed. Once any session has been delivered, the discount applied to the course is treated as already used and the remaining sessions are non-refundable.
7.1 We aim to provide care to a high standard. If you are unhappy with any aspect of your experience, please raise it with us first by email to bookings@endoliftessex.co.uk within 14 days of your appointment.
7.2 We will acknowledge your complaint within 3 working days and respond substantively within 21 working days.
7.3 If we cannot resolve your complaint between us, you may escalate to the professional body with which your practitioner is registered. You may also seek further guidance from Citizens Advice (0808 223 1133) or via your local Trading Standards office.
8.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
8.2 Subject to clause 8.1, our total liability to you in connection with any treatment or booking is limited to the amount you have paid us for the treatment in question.
8.3 We are not liable for indirect or consequential losses, lost earnings, or costs of travel or accommodation.
We process your personal and medical data in line with UK GDPR and the Data Protection Act 2018. Full details of what we collect, why, and how long we keep it are in our Privacy Policy.
We may update these terms from time to time. The version that applies to your booking is the version in force on the date you paid your deposit.
These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If anything here is unclear, please ask at consultation before paying a deposit. We want you to be confident about your booking.